Frequently asked questions

What is the delivery time for my order?

When you order from Zorana - Toronto, the delivery time may be slightly different from what you are used to. Because our products are shipped directly from our suppliers, we can save significantly on storage and transport costs. This allows us to offer our products at such competitive prices.

The average delivery time is 5 to 10 business days (Monday–Friday, excluding holidays).

What should I do if I haven’t received my order yet?

Due to the high demand for our products, your package may arrive slightly later than expected. We appreciate your patience and understanding. If the estimated delivery time has passed and you still haven't received anything, please send an email to info@zorana-toronto.com. We will gladly investigate the status of your package for you.

I want to exchange or return my order, how do I do this?

To initiate a return, simply contact our customer support team at info@zorana-toronto.com. Please include your name, the order number (e.g., #1001) found in your confirmation email, and the reason for the return. We will then confirm your return and provide you with the correct return address. Once confirmed, you can ship the product back to us using a carrier of your choice.

What are the return costs?

Unfortunately, return shipping costs are at your own expense. The total cost will depend on the carrier you choose. Please consult the website of your preferred shipping carrier for more details regarding their rates.

What are the conditions for returning my product(s)?

We maintain a strict 14-day return window, which begins the day you receive your item. You can only return your product if it meets the following conditions:

• The return window has not expired;

• The product is in its original packaging with all labels still attached;

• The product is unused and in brand-new condition.

Which payment methods can I use?

We accept all major payment methods popular in Canada, including credit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and Shop Pay. If you are unsure whether your payment method is accepted, simply follow the checkout steps to view all available options. All transactions are processed through secure and encrypted payment systems, ensuring they are 100% safe.

What if I haven't received an order confirmation email?

That shouldn't happen! Please send an email with your full name and email address to info@zorana-toronto.com, and we will sort it out for you right away.

Can I cancel my order?

If you wish to cancel your order for any reason, please email us as soon as possible at info@zorana-toronto.com. Be sure to include your full name, your order number (e.g., #1001), and the reason for the cancellation request. Please note that once an order has been processed or shipped, cancellation may no longer be possible.