Zorana Toronto | 

 

We want you to be able to shop with clear return terms. This Return and Refund Policy applies to products sold by Zorana LLC (doing business as Zorana Toronto) through https://zorana-toronto.com. It is in addition to any mandatory consumer rights that apply where you live.

1. 14-day return / withdrawal period

You may notify us that you wish to return or withdraw from your purchase within 14 calendar days after the day you receive the goods, without needing to provide a reason. If one order is delivered in multiple shipments, the 14-day period begins when you receive the last item from that order, where required by applicable law.

To start a return, email info@zorana-toronto.com and include your name, order number, and the item(s) you wish to return. We will provide return instructions and the correct return destination. Please do not send a return to our business correspondence address unless we specifically instruct you to do so.

2. Time to send the item back

After notifying us within the 14-day period, please send the goods back within the next 14 days, or within any different period required by the mandatory law that applies to your purchase. Keep your shipping receipt or tracking information until the return is completed.

3. Condition of returned items

You may inspect an item in the same way you reasonably could in a physical store. Please return the item with its tags, accessories, and packaging where reasonably possible. You may be responsible for diminished value caused by handling beyond what is reasonably necessary to inspect the nature, characteristics, and functioning of the item, where applicable law permits such a deduction.

4. Return shipping costs

For a change-of-mind return, you are responsible for the direct cost of return shipping unless we agree otherwise or applicable law requires us to pay it. We recommend using a trackable shipping method. If an item is faulty, damaged, unsafe, materially misdescribed, or the wrong item was sent, contact us before returning it; where required by law, we will cover reasonable return costs or provide another appropriate remedy.

5. Refunds

Once a return is approved, refunds are made to the original payment method unless another method is agreed or required by law. Where a statutory withdrawal right applies, we will issue the refund within the legally required period and may withhold the refund until we receive the goods back or you provide evidence that you have sent them, where the law allows us to do so.

A refund for a valid withdrawal includes the price paid for the returned item(s) and any original standard delivery charge that must legally be refunded. Extra charges for an optional premium, expedited, insured, or other enhanced delivery service are not refundable beyond the cost of standard delivery unless required by law. In most current orders, standard shipping is free.

6. Items that may be excluded from change-of-mind returns

Where permitted by applicable law, the right to return for change of mind may not apply to certain categories, for example goods made to your specifications or clearly personalized, sealed goods that are not suitable for return for health or hygiene reasons once unsealed, or other items expressly excluded by mandatory law. Any applicable exception will be communicated before purchase where required.

7. Faulty, damaged, incorrect, or non-conforming goods

If an item arrives damaged, defective, unsafe, materially different from its description, or incorrect, contact info@zorana-toronto.com as soon as reasonably possible. Include your order number and, where helpful, photographs showing the issue. We will assess the matter and provide the remedy required by applicable consumer law, which may include repair, replacement, refund, or another appropriate solution. A short reporting request does not limit longer statutory guarantee or conformity rights that may apply.

8. Exchanges

If you want a different size, color, or item, contact us. Depending on stock and fulfillment status, the fastest option may be to return the original item and place a new order. Any exchange arrangement does not reduce your statutory rights.

9. Order cancellation before shipment

If you want to cancel an order before it ships, email info@zorana-toronto.com as soon as possible. We will try to stop fulfillment, but we cannot guarantee cancellation after processing has begun. This does not affect a statutory withdrawal or cancellation right that applies to you.

10. Refused or unclaimed parcels

If you refuse delivery or do not collect a parcel, please also contact us. Any refund or deduction for return-to-sender costs will be handled in accordance with the reason for the return and the mandatory law that applies to the purchase.

11. Your statutory rights

This policy is intended to provide a clear store-wide return process. It does not exclude, restrict, or replace any non-waivable rights you may have under the consumer-protection laws of your country, province, state, or territory.

Contact details

Zorana LLC
Company Number: 2026-002047342
Business Address: 34 N Franklin Ave, Ste 687 #5171, Pinedale, WY 82941, USA
Email: info@zorana-toronto.com
Phone: +1 416 383 3365
Website: https://zorana-toronto.com