This Shipping Policy applies to orders placed through https://zorana-toronto.com and sold by Zorana LLC (doing business as Zorana Toronto).

1. Order processing

Orders are normally processed within 1–3 business days, excluding public holidays. Processing time is the time needed to confirm and prepare an order before it is handed to the applicable fulfillment or shipping provider. During unusually busy periods, processing may take longer. If there is a material delay or we cannot fulfill an order, we will contact you using the details provided at checkout.

2. Estimated delivery time

After processing, standard delivery is normally estimated at 4–7 business days. The usual total estimated time from order placement to delivery is therefore approximately 5–10 business days. These are estimates, not guaranteed delivery dates, unless we expressly state otherwise at checkout.

3. Free standard shipping

Free standard shipping applies to orders with a subtotal of €10 or more. Any shipping charge that applies will be clearly shown at checkout before payment. Because all products currently listed in the store are priced above the €10 threshold, standard shipping is currently free on ordinary product orders.

4. Shipping destinations

We ship only to destinations that are available for selection at checkout. Shipping availability may vary by product, destination, fulfillment route, or legal restriction. If we cannot ship to the address provided, we will contact you and, where appropriate, cancel and refund the affected order.

5. Carriers and fulfillment partners

Orders may be dispatched by different postal operators, couriers, or fulfillment partners depending on the product and destination. We do not guarantee that a specific carrier will be used unless this is expressly stated at checkout. Tracking information will be provided when available.

6. Tracking

When tracking is available, you will receive tracking information after the order has been dispatched. Tracking may take a short time to update after the carrier receives the parcel. If your tracking does not update for an extended period or the estimated delivery window has passed, contact us so we can investigate.

7. Address accuracy and delivery issues

You are responsible for providing a complete and accurate shipping address at checkout. If you notice an error, contact us immediately. We will try to correct the address before dispatch but cannot guarantee changes once fulfillment has started. If a parcel is returned because of an incorrect or incomplete address, we will contact you about the available options and any lawful additional shipping cost before reshipment.

8. Delays

Delivery can be affected by carrier disruption, customs procedures, peak-season volume, severe weather, public holidays, remote-location service, or other circumstances outside our reasonable control. We will provide reasonable assistance and updates when we become aware of a material delay. Your mandatory rights in relation to late or failed delivery are not limited by this policy.

9. Customs, duties, and taxes

For international orders, customs duties, import taxes, brokerage fees, or similar charges may apply. If we collect such charges at checkout, they will be shown before payment. If they are not collected by us, local authorities or the carrier may assess them separately. Please review the checkout information for your destination.

10. Lost, damaged, or missing parcels

If a parcel is marked delivered but cannot be found, arrives visibly damaged, contains the wrong item, or has not arrived after the estimated delivery period, contact us at info@zorana-toronto.com as soon as reasonably possible. We may ask for photographs or other information needed to investigate with the carrier or fulfillment partner. This procedure does not reduce any statutory rights you may have.

11. Changes to this Shipping Policy

We may update this Shipping Policy prospectively to reflect changes in shipping services, costs, destinations, or legal requirements. The policy that applied when your order was placed will continue to govern that order, subject to applicable law.

Contact details

Zorana LLC
Company Number: 2026-002047342
Business Address: 34 N Franklin Ave, Ste 687 #5171, Pinedale, WY 82941, USA
Email: info@zorana-toronto.com
Phone: +1 416 383 3365
Website: https://zorana-toronto.com